Frequently Asked Questions
Will I be able to track my order once it is shipped?
Yes. Within one business day of your order being shipped, we will email a shipment confirmation to the email address you supplied us when you placed your order.
Can I get my order faster than ground shipping?
Yes. We offer a number of different expedited shipping options from UPS. These options and rates are also calculated during the checkout process.
When will my order ship?
Items listed as “In Stock” on our website will ship the same day if the order is placed by 3pm Eastern Time, Monday through Friday. Orders placed after 3pm ET will ship the next business day. Weekend orders for “In Stock” products will ship on Monday. If it isn’t already on order with the manufacturer, our purchasing agents will get it on order with the manufacturer within a few days. If an item does not show “In Stock”, please contact Customer Support by email at customercare@diamondtool.
How do I know if my order has gone through?
Once you have successfully completed your online order, you will receive an email confirmation of the order that includes an order number. Please contact Customer Support by email at customercare@diamondtool.
Can I place an order over the phone?
Yes, Net 30 customers can place orders over the phone by calling (888-879-3426). To pay with a credit card, please checkout through our online shopping cart system.
Do you ship outside of the United States?
At this time we are not shipping outside the US. We hope to be able to add this feature in the future to accommodate the international community.
How do I qualify for free shipping?
Currently, most orders above $199 automatically qualify for free ground shipping within the lower 48 states. Orders under $199 are charged accordingly based on the weight of the order and the destination zip code. These rates are calculated during the checkout process.
Will I be charged sales tax?
We are only required to collect sales tax for orders that ship to New Jersey, Pennsylvania, New York and Maryland & Nevada.
What do I do if I get an error on the website?
We suggest closing and then restarting your browser. This will normally correct any issues you were experiencing. If that does not work, you can contact Customer Support at 888-879-3426 or by email at customercare@diamondtool.